shaping words to connect, guide & inform for 10+ years
Brands I've worked with:
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- My role: I’m a Content Designer (or UX Writer) who blends a passion for helping, and curiosity about people and data, to create meaningful content and positive experiences.
- My impact: I’ve been transforming nearly every residential user experience at Frontier—especially in account, self-service, support, and value-added services (VAS). My work helped increase sales, registrations, logins, app downloads, and reduced support calls.
- My background: Before UX, my words made an impact in marketing, higher education, and journalism spaces.
- My life outside UX: I’m a mom, wife, gamer, fiction writer, and INFJ.
Content Design & UX Writing
Other writing
Your guide to succeeding as a solo UX writer by Megan O’Neill for UX Content Collective
How did you break into content design? by Andrew Astleford, Content Designer
17 UX Writers on the Future of AI by Joshua Fechter with Technical Writer HQ
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Lowe’s and military families release new moving tips for Military Appreciation Month
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Benghazi hero Kris Paronto’s new book tells how war heroes beat adversity
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Fox News journalist Chris Wallace reveals history of Truman and the atomic bomb in his first-ever book ’Countdown 1945’
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USS Arizona takes new form to honor its crew lost at Pearl Harbor – now you can own a piece of it
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Preview: New Army ad campaign is ‘Something you’ve never seen,’ says the Army
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Spinal Injuries Not to Ignore
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4 Scientific Benefits of Essential Oils
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Dizzy Spells in Seniors – Signs to Watch For
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Top 4 Macro Hiring Trends in Consulting for 2019
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5 Health Apps for Seniors
Read MoreSome of my creative works are included in anthologies available on Amazon. Vist my Amazon author page.
FICTION
- Harbor from the Cold – The MOON Magazine, December 2017. Print.
- No Such Thing as Fairytales – The Sunlight Press, November 2017
- My Father’s Darkness – From the Horse’s Mouth Magazine, February 2017
- Predictable Treasures – All I Want For Christmas: FWG Christmas Drabbles, December 2016
- Mother’s Dresses – Spider Road Press, December 2016
- Trinkets – Rathalla Review (at Rosemont College), Fall 2016. Print.
- 10 six-word stories, Flash Fiction Friday 183 at Morgen Bailey’s blog
- Crystal Ball – Noise Medium, May 2016 — reprinted on Exploring Expression, May 2017
- Scent of Love – 50 Word Stories, April 2016
- Imperfect – A Story in 100 Words, April 2016
- Sacrifice for Resonata – Morpheus Tales v28, February 2016. Print.
- She Won’t Be Broken – TWJ Magazine, March 2015
CREATIVE NONFICTION
- 6 Tips for Avoiding Sickness During Wintertime (Or Anytime, Really) – Pure Slush, 6th Anniversary Issue, January 2017
- Colors of My Memories – Life in 10 Minutes, March 2016. Print – Nine Lives: A Life in 10 Minutes Anthology, Chop Suey Books
POETRY
- More Portions than Chairs – The Magic of the Seasons (Holiday Anthology) by Marfa House, December 2016
CONTESTS
- Burden Exchange Program [credit only] – Honorable Mention, Writer’s Weekly 24 Hr. Short Story Contest, Summer 2024
- My Father’s Darkness – Second Place Winner, From the Horse’s Mouth Magazine Short Story Competition, February 2017
- Mother’s Dresses – Honorable Mention, The Spider’s Web Flash Fiction Prize, Spider Road Press
- The Ballad of My Father (Entry D) – Top 5 Finalist (out of more than 740 entries), Writer’s Digest #73 short story competition
- Midnight Threshold [credit only] – Honorable Mention, Writer’s Weekly 24 Hr. Short Story Contest, Winter 2016
- The Animators [credit only] – Grab Bag winner, Writer’s Weekly 24 Hr. Short Story Contest, Fall 2015
Skills and specialties
Content Design/UX Writing
I help shape better user experiences with clear, concise words informed by research, UX principles, and brand.
Content Strategy
I plan, create, deliver, and manage meaningful content aimed at achieving both brand and user goals.
Editing & Mentoring
I've helped writers improve their craft from the newsroom to the classroom with empathic, feedback-based guidance.
Journalism
From TV personalities to military figures and corporate executives, my deep questions and impactful words shape moving stories.
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Copywriting
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SEO
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Training
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Teaching
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Content design systems
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Style guides
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Agile methodology
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Content management
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Quality assurance
Contact me
Interested in working with me, or just want to say hello? Send me a message and let’s talk!